Store policy

Customer Care

Above all we want you to be delighted with your order. If you have any questions please do not hesitate to contact us, we are here to help.

Customer Responsibility

As your products are personalised to you and printed on demand, we ask our customers kindly to check their order carefully, prior to ordering. Please consult the size guide and read the product description in order to fully understand the dispatch location/s of your items. Once placed, changes can not be made to orders and in the case of customer errors, refunds can not be given.

Product representation

The initial model mockup image offers a representation of how the design will look on a garment. The product images and product description text that follows, accurately describes the composition, style and fit of the garment. Actual product color may vary from the images shown. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image's color.

Privacy & Safety

Hibiscus Surfwear do not share or store your personal details with any third parties however our manufacturers will have access to the personal details that you provide when you place an order. The purpose of this is solely in order to complete your order however their privacy policy can be viewed here. 

Washing Instructions

To preserve the longevity of your clothing, please wash your garment inside out with similar colours on a 30°C wash. Please do not iron the printed area or tumble dry the garment. When your new T-shirt arrives it often has a smell of vinegar which is due to the eco-friendly inks that are used during the printing process. You may also notice some residual ink left on the surface of the material; this is particularly apparent with the heather grey garments. Simply give your T-shirt a wash before wearing it and the smell will disappear.

Forum

When using the Forum please treat all members with respect. Abusive users will be removed without warning. Abuse includes written, visual and emotional.

Payment Methods

We accept all major credit and debit cards, Paypal and offline payments in USD, GBP & Euros via bank transfer.